Return & Refund Policy

1. Satisfaction Guarantee

At Samdalth Gold, we want you to be completely satisfied with your purchase. We offer a 30-day satisfaction guarantee from the date of product delivery. In accordance with the Colombian Consumer Protection Act (Ley 1480 de 2011, Article 47), you have a statutory right of withdrawal within five (5) business days following product delivery.

2. Return Conditions

For a return to be accepted, the following conditions must be met:

• The product must be in its original condition, unused, with all tags and certificates included
• Original packaging must be complete (case, bag, and shipping box)
• The request must be made within 30 days of the delivery date

3. Return Process

To initiate a return, contact our team at contacto@samdalthgold.com or +57 (601) 555 0123. We will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. We will send you a prepaid and insured shipping label for the product return.

4. Refund Timeline

Once the returned product is received and verified, we will process a full refund to the original payment method within 5-10 business days. You will receive an email confirmation when the refund is processed. The time for the credit to appear on your statement depends on your bank.

5. Exclusions

Returns are not accepted for: custom or made-to-order (bespoke) pieces, products that have been altered or modified after delivery, or products damaged by the buyer's negligence or improper use.

6. Shipping Costs for Returns

For returns within the satisfaction guarantee period, Samdalth Gold covers the return shipping cost. For exchanges or returns outside the guarantee period, shipping costs are borne by the buyer.

7. Contact

If you have questions about our return policy, please contact us: contacto@samdalthgold.com | +57 (601) 555 0123.